Return & Refund Policy

Return request period

A return request may be submitted within thirty days after delivery. Approval and return instructions must be obtained before an item is sent back.

Eligible condition

Eligible trays must be unused, unaltered, complete, and returned with original packaging, protective inserts, accessories, and documentation. Handling should be limited to what is reasonably necessary for inspection.

Material and finish variation

Reasonable variation in grain, veining, texture, pattern placement, hand-applied finish, color, or measurements may occur and is not automatically a defect. Materially incorrect, damaged, or defective goods remain eligible for review.

Return shipping and inspection

Customers pay return shipping for preference-based returns. If we confirm a material defect, transit damage, or fulfillment error, we will offer an appropriate remedy and may cover reasonable return costs. Please pack the tray securely; damage caused by inadequate return packaging may affect the outcome where law permits.

Refunds and exchanges

Approved refunds are issued to the original payment method after inspection. Financial institutions may take five to ten business days to post the credit. Optional expedited shipping is not refundable unless required by law. Direct exchanges depend on availability and may require a return followed by a new order.

Store operator: Changsha Xianpeng Technology Co., Ltd.

To request a return or ask about a refund, email service@norqavie.com.