Contact Us

Our support team can assist with decorative-tray details, dimensions, care, order status, delivery, returns, payments, privacy requests, and store policies.

Email support

Write to service@norqavie.com. For an existing purchase, include the order number and the email used at checkout. Photos of the packaging and item can help when reporting damage or an incorrect product.

Response time

Most inquiries are reviewed within one to three business days. Weekends, public holidays, or high request volume may extend this timeframe.

Security reminder

Do not send complete card numbers, passwords, or one-time authentication codes. Our team will not request those details by email.

Store operator: Changsha Xianpeng Technology Co., Ltd.