Decorative Tray Care & Product Support

Use as intended

Place the tray on a stable, level surface and distribute lightweight objects evenly. Do not stand, sit, climb, or place excessive weight on it. Handles and decorative edges should not be assumed load-bearing unless the product page expressly states otherwise.

Protect the finish

Keep the tray away from open flames, direct heat, prolonged sunlight, standing water, and harsh chemicals. Use coasters or protective liners beneath items that may be hot, wet, oily, abrasive, or prone to staining.

Material-appropriate cleaning

Follow the product-page instructions. In general, dust with a soft dry cloth and use only a lightly damp cloth when the material permits. Avoid soaking, dishwashers, abrasive pads, and chemical cleaners unless expressly approved for that product.

Natural and handmade characteristics

Variation in grain, veining, texture, pattern, tone, or hand-applied finish can be part of the material or production process. These characteristics should be distinguished from structural damage or material manufacturing defects.

Product concerns and remedies

Report a suspected manufacturing defect with proof of purchase and clear photos. Normal wear, accidental drops, scratches, staining, moisture damage, misuse, improper cleaning, modification, or unauthorized repair are not manufacturing defects. After assessment, we may offer guidance, a replacement component, replacement goods, credit, or refund as appropriate. Mandatory statutory rights remain unaffected.

Product-care and support questions may be sent to service@norqavie.com.