Order Changes & Cancellations

Change requests

Contact us immediately when the tray style, finish, quantity, or delivery information is incorrect. Changes are possible only while fulfillment can still be safely interrupted.

Customer cancellation

We will try to cancel an order that has not entered packing or dispatch. Once fulfillment is committed, the customer may need to receive the parcel and follow the return process.

Cancellation by Norqavie

We may cancel because of unavailable inventory, a clear pricing error, failed payment review, suspected misuse, shipping restrictions, or legal requirements. Captured payment for canceled goods will be refunded.

Incorrect delivery information

Customers are responsible for accurate information at checkout. Where permitted by law, rerouting, return-to-sender, or reshipment costs caused by incorrect details may be charged to the customer.

Send time-sensitive order requests to service@norqavie.com.